Privacy Policy
Your privacy matters to us. This policy explains how Herbouglow handles your information.
Introduction
Herbouglow is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website herbouglow.world or purchase our gift wrapping supplies and holiday accessories.
Please read this privacy policy carefully. By using our website and services, you consent to the practices described in this policy.
This Privacy Policy is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to complying with all applicable privacy laws and regulations in Australia.
Information We Collect
When you interact with Herbouglow, we may collect the following types of information related to our gift wrapping products and services:
- Contact information including your name, email address, phone number, and shipping address for order fulfillment
- Order details including wrapping paper selections, ribbon choices, and accessory preferences
- Communication records from enquiries about our products, bulk orders, or custom wrapping solutions
- Website usage data including pages visited, products viewed, and browsing patterns
How We Use Your Information
We use the information collected to provide you with excellent service for your gift wrapping needs:
- Process and fulfill orders for wrapping supplies, ribbons, and accessories
- Respond to your enquiries about our products and provide personalized recommendations
- Send order confirmations, shipping updates, and delivery notifications
- Improve our product selection and website experience based on customer preferences
- Communicate about new wrapping designs, seasonal collections, and special offers (with your express consent)
Marketing Communications
In compliance with the Spam Act 2003 (Cth), we will only send you marketing communications (emails, SMS) if you have given us your express consent. You can provide consent by:
- Ticking a box to opt-in to marketing communications
- Explicitly requesting to receive marketing materials
Every marketing message we send includes:
- Clear identification of Herbouglow as the sender
- Our contact details
- A functional unsubscribe option that works for at least 30 days
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails, replying "STOP" to SMS messages, or contacting us directly. We will process your unsubscribe request within 5 business days.
We will not charge you to unsubscribe, and unsubscribing will not affect transactional messages such as order confirmations and shipping updates.
Information Sharing
We do not sell your personal information. We may share your information with:
- Shipping providers to deliver your wrapping supplies orders
- Payment processors to complete secure transactions
- Service providers who assist with website hosting and customer support
Some of these service providers may be located outside Australia. When we share your information with overseas recipients, we take reasonable steps to ensure they comply with Australian privacy laws or have appropriate safeguards in place. By using our services, you consent to the transfer of your information to these overseas service providers where necessary for the provision of our services.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. All payment transactions are processed through secure, encrypted connections.
In the event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you (we will respond within 30 days)
- Request correction of inaccurate, incomplete, or out-of-date information
- Request deletion of your personal data (subject to legal and business requirements)
- Opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly
- Make a complaint about how we handle your personal information
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with Australian privacy laws.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or de-identify it in accordance with our data retention obligations.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information, please see our Cookies Policy.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you have the right to make a complaint. We take all complaints seriously and will investigate and respond to your concerns promptly.
To make a complaint, please contact us using the details below. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
- Post: GPO Box 5218, Sydney NSW 2001, Australia
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: office@herbouglow.world
- Phone: +61 3 9706 8986
- Address: 1/2 Dunn Cres, Dandenong VIC 3175, Australia
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Last updated: .